Take your customer experience one notch up with IVR numbers.
There are multiple IVR number providers in the market but with exclusive and advanced features, MyOperator outstands them all to become the best choice for your IVR number.
IVR is a cloud telephony product which brings advancement to your business call handling. As the caller dials your IVR number, a voice message will be played. The caller will have to select an option as per their query and the call will then be routed to the concerned agent. In case of non-availability of agents, the caller can leave their message in the voicemail.
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IVR call flow is the structure of the IVR menu and call routing that you will decide as per your business suitability. It will include your IVR message and mapping the phone numbers behind each department, and your calls will then be forwarded on those phone numbers.